When a visitor must wait, the assistant is expected to a. ...

[azncindy619]

When a visitor must wait, the assistant is expected to
 
  a. Converse with the visitor until the time of the appointment.
  b. Ignore the visitor and continue with his work.
  c. Invite the visitor to have a seat, make them feel at ease, then continue to work.
  d. None of the above.

Question 2

The next step that an assistant should take after establishing that his or her manager is the person the visitor should see is
 
  a. Interrupt the manager to ask if the appointment will be granted.
  b. Give the visitor a definite appointment and tell them that you will confirm this with your manager.
  c. Ask the visitor to call again when the manager is free.
  d. Decline making the appointment until talking to your manager.

[nmyers]

Answer to Question 1

C

Answer to Question 2

B

[azncindy619]

Thank you!

[nmyers]

Always glad to help...