This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Why do people hesitate to ask for clarification when a customer is unclear? (Read 620 times)

tatyanajohnson

  • Hero Member
  • *****
  • Posts: 569
on: Mar 30, 2020

Question 1

Common bad listening habits likely to damage customer service effectiveness can be overcome when we:
◦ stop talking.
◦ go to a physical place where we can better listen.
◦ fake attention when the speaker gets off topic.
◦ Both A and B.

Question 2

Why do people hesitate to ask for clarification when a customer is unclear?
◦ we fear that we will sound uninformed
◦ we don't want to waste time or effort
◦ we can generally figure out the message on our own
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by tatyanajohnson on Mar 30, 2020

chereeb

  • Sr. Member
  • ****
  • Posts: 326
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


Taran Kaur

  • Newbie
  • *
  • Posts: 1
Reply #2 on: Feb 24, 2022
Thank you


« previous next »
 

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

The Centers for Disease Control and Prevention has released reports detailing the deaths of infants (younger than 1 year of age) who died after being given cold and cough medications. This underscores the importance of educating parents that children younger than 2 years of age should never be given over-the-counter cold and cough medications without consulting their physicians.

Did you know?

Normal urine is sterile. It contains fluids, salts, and waste products. It is free of bacteria, viruses, and fungi.

Did you know?

Computer programs are available that crosscheck a new drug's possible trade name with all other trade names currently available. These programs detect dangerous similarities between names and alert the manufacturer of the drug.

Did you know?

Opium has influenced much of the world's most popular literature. The following authors were all opium users, of varying degrees: Lewis Carroll, Charles, Dickens, Arthur Conan Doyle, and Oscar Wilde.

People riding bikes in Netherlands People riding bikes in Netherlands
Alan Price - Poor People Alan Price - Poor People
In many work settings, middle-aged people demonstrate generativity by serving as mentors for their ... In many work settings, middle-aged people demonstrate generativity by serving as mentors for their ...
With tough economic times, a lot of people have lost their jobs—and their homes. If this happens, ... With tough economic times, a lot of people have lost their jobs—and their homes. If this happens, ...
People with binge eating disorder often eat in secret People with binge eating disorder often eat in secret
People are living longer today than in previous decades People are living longer today than in previous decades
Video: Type of Transport - Active and Passive Processes

For a complete list of videos, visit our video library