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Author Question: Why do people hesitate to ask for clarification when a customer is unclear? (Read 601 times)

tatyanajohnson

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on: Mar 30, 2020

Question 1

Common bad listening habits likely to damage customer service effectiveness can be overcome when we:
◦ stop talking.
◦ go to a physical place where we can better listen.
◦ fake attention when the speaker gets off topic.
◦ Both A and B.

Question 2

Why do people hesitate to ask for clarification when a customer is unclear?
◦ we fear that we will sound uninformed
◦ we don't want to waste time or effort
◦ we can generally figure out the message on our own
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
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Marked as best answer by tatyanajohnson on Mar 30, 2020

chereeb

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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Taran Kaur

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Reply #2 on: Feb 24, 2022
Thank you


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