Competence in expressing emotion and in listening and responding ...

[Capo]

Question 1

Some people say things that just aggravate you. When this happens, as an effective listener you should _______.
 
  A) be thankful-it gets your attention
  B) hear a person out before reacting
  C) immediately describe your reaction
  D) begin thinking of the arguments you can use to refute them when they finish speaking

Question 2

Competence in expressing emotion and in listening and responding to the emotional expression of others is critical to one's success as an interpersonal communicator.
 
  Indicate whether the statement is true or false

[smrtceo]

Answer 1

B

Answer 2

True

[Capo]

Excellent

[shailee]

Thanks for the timely response, appreciate it