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Author Question: Which of the following is NOT one of the procedures associated with behavioral modeling? (Read 41 times)

fox

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Question 1

Bob demonstrates to trainees how to handle angry customers who call the firm's help line. Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Bob most likely using?
◦ vestibule training
◦ informal learning
◦ apprenticeship training
◦ behavior modeling

Question 2

Which of the following is NOT one of the procedures associated with behavioral modeling?
◦ role playing
◦ task analysis
◦ transfer of training
◦ social reinforcement


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Marked as best answer by fox on Sep 23, 2019

elyse44

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fox

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Reply 2 on: Sep 23, 2019
Thanks for the timely response, appreciate it


vickybb89

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Reply 3 on: Yesterday
Gracias!

 

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