Author Question: Which of the following is NOT one of the procedures associated with behavioral modeling? (Read 48 times)

fox · **on:** Sep 23, 2019

Question 1

Bob demonstrates to trainees how to handle angry customers who call the firm's help line. Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Bob most likely using?
◦ vestibule training
◦ informal learning
◦ apprenticeship training
◦ behavior modeling

Question 2

Which of the following is NOT one of the procedures associated with behavioral modeling?
◦ role playing
◦ task analysis
◦ transfer of training
◦ social reinforcement

elyse44 · **Reply #1 on:** Sep 23, 2019

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