The inflight service manager for National Airlines is authorized to distribute drycleaning vouchers to customers who complain about spilled drinks and food on their clothes during turbulent flights. This is an example of a(n) ________ decision to a ________ problem.
◦ nonprogrammed; technical
◦ nonprogrammed; unstructured
◦ programmed; unique
◦ programmed; structured
◦ nonprogrammed; routine