Author Question: Which of the following is true about cutting costs at Canada Bankers Life Assurance Company? (Read 7 times)

anshika · **on:** Dec 3, 2019

Question 1

A process that is assumed to be in control with limits of 89 +/- 2 had sample averages of the following— 87.1, 87, 87.2, 89, 90, 89.5, 88.5, and 88. Is the process in control?
◦ Yes.
◦ No, one or more averages exceeded the limits.
◦ Not enough information to tell.
◦ No, two or more consecutive points are very near the lower (or upper) limit.
◦ No, there is a distinguishable trend.

Question 2

Which of the following is true about cutting costs at Canada Bankers Life Assurance Company?
◦ Wastage decreased.
◦ They outsourced their call centre.
◦ Customer service improved.
◦ Quality metrics showed improvements.
◦ Customer satisfaction increased.

matt · **Reply #1 on:** Dec 3, 2019

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