This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following can be an effective "icebreaker" when greeting a customer? (Read 76 times)

arivle123

  • Hero Member
  • *****
  • Posts: 569
on: Mar 30, 2020

Question 1

Vital behaviors are:
◦ specific actions that have the greatest impact on good service.
◦ the same as good attitudes.
◦ not particularly important when influencing employees.
◦ activities that are required by law.

Question 2

Which of the following can be an effective "icebreaker" when greeting a customer?
◦ responding to some interest of the customer such as a sport or activity, based on cues
◦ expressing appreciation for them coming in
◦ talking about something of local interest like the weather
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by arivle123 on Mar 30, 2020

DylanD1323

  • Sr. Member
  • ****
  • Posts: 314
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


arivle123

  • Member
  • Posts: 569
Reply 2 on: Mar 30, 2020
Excellent

robbielu01

  • Member
  • Posts: 336
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

IgA antibodies protect body surfaces exposed to outside foreign substances. IgG antibodies are found in all body fluids. IgM antibodies are the first type of antibody made in response to an infection. IgE antibody levels are often high in people with allergies. IgD antibodies are found in tissues lining the abdomen and chest.

Did you know?

Patients who have been on total parenteral nutrition for more than a few days may need to have foods gradually reintroduced to give the digestive tract time to start working again.

Did you know?

In Eastern Europe and Russia, interferon is administered intranasally in varied doses for the common cold and influenza. It is claimed that this treatment can lower the risk of infection by as much as 60–70%.

Did you know?

Carbamazepine can interfere with the results of home pregnancy tests. If you are taking carbamazepine, do not try to test for pregnancy at home.

Did you know?

Blastomycosis is often misdiagnosed, resulting in tragic outcomes. It is caused by a fungus living in moist soil, in wooded areas of the United States and Canada. If inhaled, the fungus can cause mild breathing problems that may worsen and cause serious illness and even death.

The effective temperature, or black body temperature, of the Sun (5777 K) is the temperature a black The effective temperature, or black body temperature, of the Sun (5777 K) is the temperature a black
Characteristics of an effective leader Characteristics of an effective leader
Safe and effective interpersonal communication Safe and effective interpersonal communication
If you want to show differences between items at the same time, a bar graph is more effective than a If you want to show differences between items at the same time, a bar graph is more effective than a
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Effective communications skills are essential to the medical assistant’s career Effective communications skills are essential to the medical assistant’s career
Video: Dietary Cholesterol & LDL

For a complete list of videos, visit our video library