This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following can be an effective "icebreaker" when greeting a customer? (Read 35 times)

arivle123

  • Hero Member
  • *****
  • Posts: 569
on: Mar 30, 2020

Question 1

Vital behaviors are:
◦ specific actions that have the greatest impact on good service.
◦ the same as good attitudes.
◦ not particularly important when influencing employees.
◦ activities that are required by law.

Question 2

Which of the following can be an effective "icebreaker" when greeting a customer?
◦ responding to some interest of the customer such as a sport or activity, based on cues
◦ expressing appreciation for them coming in
◦ talking about something of local interest like the weather
◦ All of the above.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by arivle123 on Mar 30, 2020

DylanD1323

  • Sr. Member
  • ****
  • Posts: 314
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


arivle123

  • Member
  • Posts: 569
Reply 2 on: Mar 30, 2020
Excellent

smrtceo

  • Member
  • Posts: 344
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

Approximately one in three babies in the United States is now delivered by cesarean section. The number of cesarean sections in the United States has risen 46% since 1996.

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Did you know?

The longest a person has survived after a heart transplant is 24 years.

Did you know?

All adults should have their cholesterol levels checked once every 5 years. During 2009–2010, 69.4% of Americans age 20 and older reported having their cholesterol checked within the last five years.

Evolution of the Sun's luminosity, radius and effective temperature compared to the present Sun Evolution of the Sun's luminosity, radius and effective temperature compared to the present Sun
Reading and talking about a picture book is one effective way to improve children’s language ... Reading and talking about a picture book is one effective way to improve children’s language ...
Bank teller assisting with customer service. Bank teller assisting with customer service.
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
Effective Leadership and Management in Nursing Effective Leadership and Management in Nursing
What rate, compounded once every 3 years, is equivalent to 9% effective rate? What rate, compounded once every 3 years, is equivalent to 9% effective rate?
Video: Parkinson's Disease

For a complete list of videos, visit our video library