International Management Qualifications (Scenario)
Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because of a variety of problems that took place. CCC managers believe that a representative from the headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks. The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India.
Which of the following would be the most important for human resources managers to determine before deciding who should manage the New Delhi facility?
◦ Which candidate possesses the ability to be a flexible and sensitive leader with superior cross-cultural knowledge?
◦ Which candidate best understands CCC corporate culture in Texas?
◦ Which candidate is the most knowledgeable about CCC's products?
◦ Which candidate has mentored the most CCC interns and new employees over the past three years?
Examples of USP labels Source: Courtesy of Novartis Pharmaceuticals Corporation and Mallinckrodt Pha
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