International Management Qualifications (Scenario)
Core Computer Corporation (CCC) recently opened a customer service facility in New Delhi, India. Managers of the Texas-based firm have been displeased with the local manager hired to run the New Delhi facility because of a variety of problems that took place. CCC managers believe that a representative from the headquarters should manage the Indian facility for one year in order to train personnel and to improve the quality of customer service. Two CCC executives have expressed a desire to work and live in India: Craig Springer and Devon Parks. The CCC human resources department is comparing the qualifications and characteristics of the two men in order to determine which candidate would be the most successful in India.
Which of the following, if TRUE, most seriously undermines the argument in favor of hiring Devon Parks as manager for CCC's facility in New Delhi?
◦ Devon has few local connections in New Delhi, where success is largely determined by local connections and networking.
◦ CCC wants to maintain strong control over all its foreign operations including India.
◦ Devon is capable of working independently and with little direction.
◦ CCC has significantly benefited in the past by hiring PCNs for training local managers in Asia.
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Strategic Management and Competitive Advantage: Concepts and Cases, 6th Edition