Author Question: Without nonfinancial quality measures, ________. (Read 95 times)

JMatthes · **on:** Mar 6, 2021

Question 1

Without financial quality measures, ________.
◦ customer satisfaction and employee satisfaction cannot be measured
◦ the short-run effectiveness of nonfinancial quality measures is questionable
◦ cost-benefit analysis is not possible
◦ quality problems might not be identified until it is too late

Question 2

Without nonfinancial quality measures, ________.
◦ the operating income cannot be improved
◦ the short-run effectiveness of financial quality measures is questionable
◦ the precise problem areas that need improvement cannot be identified
◦ quality problems might not be identified until it is too late

Melissahxx · **Reply #1 on:** Mar 6, 2021

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