Which of the following true of nonfinancial measures of quality?
◦ They direct attention to financial processes that help managers identify the precise problem areas that need improvement.
◦ They focus managers' attention on how poor quality affects operating income.
◦ They assist in problem solving by comparing costs and benefits of different quality-improvement programs and by setting priorities for cost reduction.
◦ They provide immediate short-run feedback on whether quality-improvement efforts are succeeding.