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Author Question: When using the balanced scorecard to monitor performance, the customer perspective answers which of ... (Read 58 times)

campbellfam07

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on: Feb 5, 2023

Question 1

Which of the following is a measure that relates to the internal business processes perspective?
◦ Cash flow
◦ Training hours per employee
◦ Delivery cycle time
◦ Market share

Question 2

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?
◦ Are we growing in a manner to be competitive in the industry?
◦ Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
◦ Are we developing employees and providing technologies that facilitate change and improvement?
◦ Are we meeting our customers' expectations?
Managerial Accounting ¦ Davis ¦ 4th Edition
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Marked as best answer by campbellfam07 on Feb 5, 2023

Tester

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Reply #1 on: Feb 5, 2023
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campbellfam07

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Reply 2 on: Feb 5, 2023
YES! Correct, THANKS for helping me on my review

sarah_brady415

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Reply 3 on: Yesterday
Wow, this really help

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