Author Question: When using the balanced scorecard to monitor performance, the customer perspective answers which of ... (Read 56 times)

campbellfam07 · **on:** Feb 5, 2023

Question 1

Which of the following is a measure that relates to the internal business processes perspective?
◦ Cash flow
◦ Training hours per employee
◦ Delivery cycle time
◦ Market share

Question 2

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?
◦ Are we growing in a manner to be competitive in the industry?
◦ Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
◦ Are we developing employees and providing technologies that facilitate change and improvement?
◦ Are we meeting our customers' expectations?

Tester · **Reply #1 on:** Feb 5, 2023

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