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Author Question: When using the balanced scorecard to monitor performance, the customer perspective answers which of ... (Read 77 times)

campbellfam07

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Question 1

Which of the following is a measure that relates to the internal business processes perspective?
◦ Cash flow
◦ Training hours per employee
◦ Delivery cycle time
◦ Market share

Question 2

When using the balanced scorecard to monitor performance, the customer perspective answers which of the following questions?
◦ Are we growing in a manner to be competitive in the industry?
◦ Are we creating products and hiring employees with skills to create product and deliver them in a timely manner?
◦ Are we developing employees and providing technologies that facilitate change and improvement?
◦ Are we meeting our customers' expectations?


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Marked as best answer by campbellfam07 on Feb 5, 2023

Tester

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campbellfam07

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Reply 2 on: Feb 5, 2023
YES! Correct, THANKS for helping me on my review


JCABRERA33

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Reply 3 on: Yesterday
Excellent

 

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