In what year did ASE create service technician certification ...

[Coya19@aol.com]

In what year did ASE create service technician certification tests?
 
  A) 1900 B) 1996 C) 1953 D) 1972

Question 2

If a customer is not attentive during a conversation, what can be done to regain the customer's attention?
 
  A) Ask questions that require their attention B) Give the customer options for responses
  C) Both A and B D) Neither A nor B

[Silverbeard98]

Answer to Question 1

D

Answer to Question 2

C

[Coya19@aol.com]

YES! Correct, THANKS for helping me on my review

[pangili4]

Thanks for the timely response, appreciate it