Author Question: In what year did ASE create service technician certification tests? A) 1900 B) 1996 C) 1953 D) ... (Read 189 times)

Coya19@aol.com · **on:** Jun 23, 2018

In what year did ASE create service technician certification tests?

A) 1900 B) 1996 C) 1953 D) 1972

Question 2

If a customer is not attentive during a conversation, what can be done to regain the customer's attention?

A) Ask questions that require their attention B) Give the customer options for responses
C) Both A and B D) Neither A nor B