Author Question: If an unrelated failure happens after a customer has had recent service at your shop, the customer ... (Read 204 times)

APUS57 · **on:** Jun 23, 2018

If an unrelated failure happens after a customer has had recent service at your shop, the customer is _________.

A) Likely to think it is your fault B) Going to be upset
C) Want you to fix it for free D) All of the above

Question 2

A ______ is a product or service that is specially priced at a lower profit or at a loss with the intention of attracting business.

A) Loser B) Super special C) Price leader D) Total loss