Author Question: Even though the demand for service continues to grow, the one type of shop that is rapidly vanishing ... (Read 131 times)

kshipps · **on:** Jun 23, 2018

Even though the demand for service continues to grow, the one type of shop that is rapidly vanishing is _________.

A) Tire store
B) Service station
C) Chain store
D) All of the above
E) None of the above

Question 2

When questioned about her overall customer satisfaction, the owner says I really do not know for sure, but I very rarely receive any calls from upset customers. Which of these statements is most likely to be true?

A) The shop has a very high level of customer satisfaction.
B) The service manager is doing a good job of hiding the customer complaints.
C) The shop does not have anyone doing customer follow-up contacts.
D) Two of the above choices listed are likely to be true.