Even though the demand for service continues to grow, the one ...

[kshipps]

Even though the demand for service continues to grow, the one type of shop that is rapidly vanishing is _________.
 
  A) Tire store
  B) Service station
  C) Chain store
  D) All of the above
  E) None of the above

Question 2

When questioned about her overall customer satisfaction, the owner says I really do not know for sure, but I very rarely receive any calls from upset customers. Which of these statements is most likely to be true?
 
  A) The shop has a very high level of customer satisfaction.
  B) The service manager is doing a good job of hiding the customer complaints.
  C) The shop does not have anyone doing customer follow-up contacts.
  D) Two of the above choices listed are likely to be true.

[quynhmickitran]

Answer to Question 1

B

Answer to Question 2

D

[kshipps]

Excellent

[ricroger]

TYSM