Author Question: Do you know ________ responsible for the network design? a. who's b. ... (Read 42 times)

Capo · **on:** Jun 23, 2018

Do you know ________ responsible for the network design?
a. who's

b. whose

Question 2

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate and identify the organizational pattern for each strategy.

stano32 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

a

Answer to Question 2

Students should identify one of the following appropriate situations for each strategy and the organizational pattern for each strategy.

Direct Strategy:

1. Appropriate if bad news a) is not damaging, b) may be overlooked, c) is preferred by the recipient, and d) requires firmness

2. Organizational pattern: bad news, reasons, pleasant close

Indirect Strategy:

1. Appropriate if bad news a) is personally upsetting, b) may provoke a hostile reaction, c) could threaten the customer relationship, and d) is unexpected

2. Organizational pattern: buffer, reasons, bad news, pleasant close