Do you know ________ responsible for the network design? a. ...

[Capo]

Do you know ________ responsible for the network design?
 a. who's
 
  b. whose

Question 2

Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate and identify the organizational pattern for each strategy.

[stano32]

Answer to Question 1

a

Answer to Question 2

Students should identify one of the following appropriate situations for each strategy and the organizational pattern for each strategy.



Direct Strategy:

1. Appropriate if bad news a) is not damaging, b) may be overlooked, c) is preferred by the recipient, and d) requires firmness

2. Organizational pattern: bad news, reasons, pleasant close



Indirect Strategy:

1. Appropriate if bad news a) is personally upsetting, b) may provoke a hostile reaction, c) could threaten the customer relationship, and d) is unexpected

2. Organizational pattern: buffer, reasons, bad news, pleasant close

[Capo]

Thanks for the timely response, appreciate it

[debra928]

Wow, this really help