The ____________________ of a phone call should name the person ...

[folubunmi]

The ___________________ _ of a phone call should name the person being called, identify the caller and his or her affiliation, and provide a brief explanation of the reason for the phone call.
 Fill in the blank(s) with correct word

Question 2

____________________ is the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.
 Fill in the blank(s) with correct word

[blfontai]

Answer to Question 1

introduction

Answer to Question 2

Uptalk

[folubunmi]

Wow, this really help

[bdobbins]

Thanks for the timely response, appreciate it