Persuasive ____________________ messages, also called complaint ...

[dalyningkenk]

Persuasive ___________________ _ messages, also called complaint messages, are used to complain about damaged products, mistaken billing, inaccurate shipments, warranty problems, limited return policies, insurance snafus, faulty merchandise, and other problems.
 Fill in the blank(s) with correct word

Question 2

You should motivate action in the ___________________ _ of a persuasive request.
 Fill in the blank(s) with correct word

[nixon_s]

Answer to Question 1

claim

Answer to Question 2

closing

[dalyningkenk]

Thanks for the timely response, appreciate it

[Perkypinki]

Excellent