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Author Question: Which of these patterns is typical for bad-news messages presented in the indirect strategy? A) ... (Read 137 times)

skymedlock

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on: Jun 23, 2018
Which of these patterns is typical for bad-news messages presented in the indirect strategy?
 A) Buffer, reasons, bad news, and closing
 B) Buffer, bad news, and closing
 C) Explanation, bad news, buffer, and closing
 D) Bad news, explanation, and closing

Question 2

The indirect strategy works best when the bad news is personally upsetting, when the news will prompt a hostile reaction, and when
 A) the message arrives unexpectedly.
 B) firmness is necessary.
 C) the receiver may overlook the bad news.
 D) the bad news is not damaging.


morganmarie791

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Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

A


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