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Author Question: Using the indirect strategy to prepare the reader in a bad-news message A) shows insensitivity to ... (Read 123 times)

Themember4

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Using the indirect strategy to prepare the reader in a bad-news message
 A) shows insensitivity to your reader.
 B) allows you to confuse or distract the reader.
 C) helps you keep the reader's attention until you can explain the reasons for the bad news.
 D) demonstrates your ability to vary your strategies.

Question 2

Which of the following bad-news messages should be organized using the direct strategy?
 A) An announcement of changes in business services
 B) A layoff notice for a long-time employee
 C) A denial of benefits on an insurance claim to an angry customer
 D) A notice of an unexpected plant closure to the city council and mayor



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gabrielle_lawrence

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Answer to Question 1

C

Answer to Question 2

A





 

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