In the closing of a claim message, you should A) justify and ...

[lindiwe]

In the closing of a claim message, you should
 A) justify and explain your request.
 B) promote goodwill and summarize your request.
 C) reference all copies of pertinent documents enclosed.
 D) warn the company that failure to comply could cause legal action.

Question 2

When service is involved in a claim, you should
 A) demand a full refund of the service fee and a repeat service call.
 B) avoid naming the service representatives involved or otherwise identifying responsible company employees.
 C) cite names of individuals spoken to and dates of calls.
 D) enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.

[micaelaswann]

Answer to Question 1

B

Answer to Question 2

C

[lindiwe]

Thank you

[micaelaswann]

Happy to help you