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Author Question: In the closing of a claim message, you should A) justify and explain your request. B) promote ... (Read 118 times)

lindiwe

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on: Jun 23, 2018
In the closing of a claim message, you should
 A) justify and explain your request.
 B) promote goodwill and summarize your request.
 C) reference all copies of pertinent documents enclosed.
 D) warn the company that failure to comply could cause legal action.

Question 2

When service is involved in a claim, you should
 A) demand a full refund of the service fee and a repeat service call.
 B) avoid naming the service representatives involved or otherwise identifying responsible company employees.
 C) cite names of individuals spoken to and dates of calls.
 D) enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.


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micaelaswann

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

C


lindiwe

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Reply #2 on: Jun 23, 2018
Thank you :)


micaelaswann

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Reply #3 on: Jun 23, 2018
Happy to help you


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