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Author Question: When writing a letter to a customer, emphasize what your organization can do rather than what it ... (Read 61 times)

biggirl4568

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on: Jun 23, 2018
When writing a letter to a customer, emphasize what your organization can do rather than what it can't do.
  Indicate whether the statement is true or false

Question 2

To build goodwill in a business letter, use neutral expressions such as cannot and will not.
  Indicate whether the statement is true or false


Zebsrer

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Reply #1 on: Jun 23, 2018
Answer to Question 1

True

Answer to Question 2

False


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