The main reason to make your telephone voice sound pleasant is that
A) you can avoid straining your throat as you speak.
B) the other person may be angry, depressed, or bored.
C) you are applying good listening technique.
D) the other person has no visual cues to supplement your voice.
E) you will remind the other person that the boss may be calling.
Question 2
Which of the following is not a key to better listening?
A) giving the speaker your undivided attention
B) keeping an open mind
C) not interrupting
D) involving yourself
E) taking detailed notes
Having a time zone map located near the telephone will assist you when making long distance calls ou
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