Ethan has already written three letters to a customer whose ...

[RRMR]

Ethan has already written three letters to a customer whose account is now several months past due. His fourth letter to the customer should use a direct pattern.
  Indicate whether the statement is true or false

Question 2

Because bad news can be difficult for a reader to accept, it should always be delivered using the indirect method.
  Indicate whether the statement is true or false

[mochi09]

Answer to Question 1

True

Answer to Question 2

False

[RRMR]

Excellent

[matt95]

Thanks for the timely response, appreciate it