Author Question: Ethan has already written three letters to a customer whose account is now several months past due. ... (Read 34 times)

RRMR · **on:** Jun 23, 2018

Ethan has already written three letters to a customer whose account is now several months past due. His fourth letter to the customer should use a direct pattern.
Indicate whether the statement is true or false

Question 2

Because bad news can be difficult for a reader to accept, it should always be delivered using the indirect method.
Indicate whether the statement is true or false