Author Question: Your response to a congratulatory note or other goodwill message ________. A) is frowned upon ... (Read 37 times)

mynx · **on:** Jun 23, 2018

Your response to a congratulatory note or other goodwill message ________.
A) is frowned upon because it extends the conversation unnecessarily
B) is equivalent to saying You're welcome when someone has said Thank you
C) should further detail your hard work and good qualities
D) should suggest that you don't deserve the praise or attention

Question 2

Anticipating future business is an effective way to ________ in the closing of an adjustment message.
A) ignore the customer's frustration
B) meet your sales quotas
C) express confidence that the problem has been resolved
D) apologize sincerely