When offering compliments in a goodwill message, you should A) ...

[tth]

When offering compliments in a goodwill message, you should
 
  A) feel free to exaggerate.
  B) keep them broad and general.
  C) back them up with specific points.
  D) temper them with comments on areas for improvement.
  E) offset them with negative comments about other employees.

Question 2

If you are sending an informative memo to employees about policy statements or procedural changes, you should
 
  A) assume that employees will have a positive response.
  B) use the indirect approach.
  C) use the body of the message to provide all the necessary details.
  D) assume that employees will have a negative response.
  E) incorporate a congratulatory tone.

[kjo;oj]

Answer to Question 1

Answer: C
Explanation: C) Compliments have a lot more impact when they refer to specific accomplishments.

Answer to Question 2

Answer: C
Explanation: C) The body of the message should include all times, dates, data, and specifications that are needed for fully responding or complying with the policy changes.

[tth]

Correct answers!

[kjo;oj]

Great! Please up vote