Author Question: A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What ... (Read 132 times)

Chloeellawright

  • Hero Member
  • *****
  • Posts: 588
A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first?
 A) Ignore the comments.
  B) Determine whether the comments violate your established social media comment policy.
  C) Delete the comments immediately.
  D) File a lawsuit against the client.

Question 2

Which of the following is the best opening sentence for a direct response message?
 A) Here are the answers to the questions you asked about our banquet facilities.
  B) Thank you for your e-mail message of March 25.
  C) We look forward to helping you with all of your banquet needs.
  D) Your e-mail of March 25 was forwarded to me.



k2629

  • Sr. Member
  • ****
  • Posts: 357
Answer to Question 1

B

Answer to Question 2

A



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question


 

Did you know?

In 1886, William Bates reported on the discovery of a substance produced by the adrenal gland that turned out to be epinephrine (adrenaline). In 1904, this drug was first artificially synthesized by Friedrich Stolz.

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

Did you know?

Patients who have been on total parenteral nutrition for more than a few days may need to have foods gradually reintroduced to give the digestive tract time to start working again.

Did you know?

Cutaneous mucormycosis is a rare fungal infection that has been fatal in at least 29% of cases, and in as many as 83% of cases, depending on the patient's health prior to infection. It has occurred often after natural disasters such as tornados, and early treatment is essential.

Did you know?

The senior population grows every year. Seniors older than 65 years of age now comprise more than 13% of the total population. However, women outlive men. In the 85-and-over age group, there are only 45 men to every 100 women.

For a complete list of videos, visit our video library