A disgruntled client has begun leaving negative comments about ...

[Chloeellawright]

A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first?
 A) Ignore the comments.
  B) Determine whether the comments violate your established social media comment policy.
  C) Delete the comments immediately.
  D) File a lawsuit against the client.

Question 2

Which of the following is the best opening sentence for a direct response message?
 A) Here are the answers to the questions you asked about our banquet facilities.
  B) Thank you for your e-mail message of March 25.
  C) We look forward to helping you with all of your banquet needs.
  D) Your e-mail of March 25 was forwarded to me.

[k2629]

Answer to Question 1

B

Answer to Question 2

A

[Chloeellawright]

Thank you

[k2629]

No problemo