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Author Question: The following statement is an effective way to grant a customer's claim because it shows generosity: ... (Read 189 times)

viki

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on: Jun 23, 2018
The following statement is an effective way to grant a customer's claim because it shows generosity: Even though we normally don't repair printers that have been mishandled by their owners, we have decided to repair your printer this one time only.
  Indicate whether the statement is true or false

Question 2

Social media have drastically shortened business response times to claims.
  Indicate whether the statement is true or false


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blfontai

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Reply #1 on: Jun 23, 2018
Answer to Question 1

False

Answer to Question 2

True


viki

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

yeungji

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Reply 3 on: Yesterday
Excellent

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