The following statement is an effective way to grant a customer's ...

[viki]

The following statement is an effective way to grant a customer's claim because it shows generosity: Even though we normally don't repair printers that have been mishandled by their owners, we have decided to repair your printer this one time only.
  Indicate whether the statement is true or false

Question 2

Social media have drastically shortened business response times to claims.
  Indicate whether the statement is true or false

[blfontai]

Answer to Question 1

False

Answer to Question 2

True

[viki]

Thanks for the timely response, appreciate it

[gcook]

TYSM