Shondra has been asked by her supervisor to write a guide for ...

[dejastew]

Shondra has been asked by her supervisor to write a guide for effective e-mailing for new employees. Which of the following is she likely to include?
 A) Don't put anything in an e-mail message that you wouldn't post on your office door.
  B) Because e-mail is informal, you don't have to write messages using complete sentences.
  C) Use Reply All every time you respond to an e-mail message to ensure that everyone sees your reply.
  D) Once an e-mail message is deleted, it's gone forever.

Question 2

SCENARIO-BASED QUESTIONS Concise Language Improves the Quality of a Rsum Interviewers quickly scan a rsum in about 40 seconds to learn about a job candidate's skills, accomplishments, and attributes. Because interviewers spend such a short time reading rsums, the writing must be direct and simple. Victor, a recent college graduate, designs a rsum and writes the following statements in his rsum to describe his accomplishments. a) I was a receptionist at a doctor's private practice. My work included taking appointments, filing charts, answering phones, and running errands. b) I was a sales person at a hardware store and was selling windows, doors, and tools and providing other customer services. I eventually became a manager at the hardware store. My responsibilities were ordering products and supplies, as well as supervising five employees. c) I spent two summers working at the university's admission office, showing prospective students around the campus and answering phone calls and performing other clerical duties. d) I was a summer camp counselor for special children. My responsibilities included handling special activities and providing daily assistance to kids as required. Required: Rewrite the work experience section of Victor's rsum to make it more effective.

[tdewitt]

Answer to Question 1

A

Answer to Question 2

Rewording should be direct and should use action verbs to begin phrases that are shown in bulleted lists. I will be omitted. Locations and dates should be added.
Work Experience:

Receptionist at a physician's clinic, location, date

a) Handled appointments

b) Filed patient records

c) Answered phone calls

d) Performed other clerical duties

Salesperson for hardware store, location, date

a) Provided customer service

b) Sold doors/windows

c) Handled customer queries and complaints

Manager for hardware store, location, date

a) Supervised five employees

b) Developed work schedules

c) Managed inventory

d) Placed orders

e) Assisted customers

Student assistant for university admissions office, location, date

a) Conducted tours of campus

b) Handled telephone calls

c) Performed clerical duties

Counselor at summer camp, location, date

a) Planned and coordinated regular activities for children

b) Provided assistance with routine life skills as required by each child

[dejastew]

TYSM

Thanks for the timely response, appreciate it