Robert says that he will answer his client's questions as soon as ...

[Coya19@aol.com]

Robert says that he will answer his client's questions as soon as possible. Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from ________.
 A) bypassing
  B) differing frames of reference
  C) noise
  D) using the incorrect communication channel

Question 2

Which of the following is a similarity between online surveys and telephone surveys?
 A) Both require a proper interviewer.
  B) Both are inexpensive surveys.
  C) Both allow personal contact between interviewer and correspondent.
  D) Both are useful for obtaining detailed information.

[gabrielle_lawrence]

Answer to Question 1

A

Answer to Question 2

B