Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills was he most likely taught that will make him a better listener?
A) Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like.
B) Tune out what the customer is saying if you already know the answer..
C) Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
D) Because listening is automatic, divide your attention among two or more tasks to be more productive.
Question 2
A form message is a document that indicates an order has been received and is being processed.
Indicate whether the statement is true or false
Representative conifers
Representative vertebrate circulatory systems.
Representative chromosomal landscapes
Deviancy training is a process by which antisocial peers encourage antisocial talk among friends, ...
Education is not the learning of facts, but the training of minds to think
Representative Recessive and Dominant Human Traits