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Author Question: Etiquette expertise, effective nonverbal messages, and oral communication skills are all examples of ... (Read 346 times)

Diane

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on: Jun 23, 2018
Etiquette expertise, effective nonverbal messages, and oral communication skills are all examples of _____.
 A) soft skills
  B) hard skills
  C) workplace challenges
  D) skill gaps

Question 2

Smith recently purchased a DVD player that began causing problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _____.
 A) persuasive claim
  B) form message
  C) routine claim
  D) acknowledgment message


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sarah_brady415

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Reply #1 on: Jun 23, 2018
Answer to Question 1

A

Answer to Question 2

C


Diane

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  • Posts: 576
Reply 2 on: Jun 23, 2018
Excellent

milbourne11

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Reply 3 on: Yesterday
:D TYSM

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