Author Question: Etiquette expertise, effective nonverbal messages, and oral communication skills are all examples of ... (Read 389 times)

Diane · **on:** Jun 23, 2018

Etiquette expertise, effective nonverbal messages, and oral communication skills are all examples of _____.
A) soft skills
B) hard skills
C) workplace challenges
D) skill gaps

Question 2

Smith recently purchased a DVD player that began causing problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _____.
A) persuasive claim
B) form message
C) routine claim
D) acknowledgment message