Etiquette expertise, effective nonverbal messages, and oral ...

[Diane]

Etiquette expertise, effective nonverbal messages, and oral communication skills are all examples of _____.
 A) soft skills
  B) hard skills
  C) workplace challenges
  D) skill gaps

Question 2

Smith recently purchased a DVD player that began causing problems while still in its warranty period. Smith wrote to the manufacturer of the DVD player requesting a replacement. He asked for an adjustment before providing an explanation, assuming that the claim would be granted willingly. The message written by Smith is an example of a(n) _____.
 A) persuasive claim
  B) form message
  C) routine claim
  D) acknowledgment message

[sarah_brady415]

Answer to Question 1

A

Answer to Question 2

C

[Diane]

Excellent

[T4T]

Gracias!