Alexis is listening to her colleague and must judge and evaluate ...

[jhjkgdfhk]

Alexis is listening to her colleague and must judge and evaluate what he is saying. She is listening to decide whether her colleague's message is fact, fiction, or opinion. Sharon is engaging in discriminative listening.
  Indicate whether the statement is true or false

Question 2

List the recommended guidelines for effective voice mail communication.

[stillxalice]

Answer to Question 1

False

Answer to Question 2

Voice mail technology allows flexibility in staying in touch without the aid of a computer and reduces telephone tag. Just as email communication can be enhanced by adhering to some basic principles, voice mail communication can be more effective by following recommended guidelines:
a. Update your greeting often to reflect your schedule and leave special announcements.
b. Leave your email address, fax number, or mailing address on your greeting if this information might be helpful to your callers.
c. Encourage callers to leave detailed messages. If you need certain standard information from callers, use your greeting to prompt them for it. Such information often eliminates the need to call back.
d. Instruct callers on how to review their message or be transferred to an operator.
e. Check your voice mail regularly, and return all voice messages within 24 hours.

[jhjkgdfhk]

Correct answers!

[stillxalice]

Great! Please up vote