A listening model such as GRRRR (Greeting, Respectful Listening, ...

[V@ndy87]

A listening model such as GRRRR (Greeting, Respectful Listening, Review, Recommend or Request More Information, and Reward) is especially helpful in organizations where disruptive behavior, toxic environments, and power struggles interfere with
 
  listening. What portion of the model is being used when the speaker summarizes the information conveyed to make sure the message was understood correctly?
  A) Greeting
  B) Respectful Listening
  C) Review
  D) Recommend or Request More Information

Question 2

Large organizations are so complex, communication channels used by the manager may be upward, downward, horizontal, diagonal, or through the grapevine.
 
  What is the traditional form of communication in organizations that helps to coordinate activities in various levels of the hierarchy?
  A) Upward
  B) Downward
  C) Horizontal
  D) Diagonal

[TheDev123]

Answer to Question 1

C

Answer to Question 2

B