The _____ is a message-response system that automatically replies ...

[clmills979]

The _____ is a message-response system that automatically replies to e-mails in the employee's absence.
 
  Fill in the blank(s) with correct word

Question 2

In the context of receiving the public, companies should maintain cautious reserve in speech. This is known as _____.
 
  Fill in the blank(s) with correct word

[mrphibs]

Answer to Question 1

auto responder
The auto responder is a message-response system that automatically replies to e-mails in the
employee's absence. Some employees use their e-mail program's auto-responder function
when they receive messages and are unavailable to answer them.

Answer to Question 2

discretion
In the context of receiving the public, companies should maintain cautious reserve in speech.
This is known as discretion. It is important to protect the privacy of both your manager and
your organization by being discreet in your comments to visitors.

[clmills979]

Excellent

[sarah_brady415]

Thanks for the timely response, appreciate it