Answer to Question 1
One way that technology is transforming how we communicate with one another around the
world is electronic commerce. E-commerce is the process of buying and selling merchandise
and services over the Internet. The volume of e-commerce worldwide is growing
astronomically. You can buy almost anything over the Internet, from ink pens to automobiles.
Many retail establishments use websites and/or mobile applications to advertise their goods
and services and to allow consumers to order these items over a computer when they are at
home or over a smartphone or tablet when they are anywhere else.
Answer to Question 2
Through online video sharing, user-generated videos can be shared with the public or with a
private group of specific people. Users (or businesses) can create accounts to upload and
share video based information. Some services provide a way to share videos with internal staff
or employees, as well as a means of distributing marketing materials or industry-specific
content to customers. Annotations and notes can be added in some video-sharing services.
Some services enable businesses to have a channel for their information, which facilitates
branding and other concepts.
Online video sharing can be a powerful means of distributing important business-related
information, such as, but not limited to:
a) general presentations and slideshows.
b) interviews, testimonials, expert advice, and valuable tips about products and services.
c) marketing, promotional, and advertising materials and commercials.
d) tours.
e) business information and staff introductions.
f) walk-through or instructional videos.
g) common questions and solutions.
An example of a cover letter sent in response to a classified ad.
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