« previous next »

Author Question: The rise of social media puts additional pressure on businesses to handle bad-news messages well. ... (Read 139 times)

dejastew

  • Hero Member
  • *****
  • Posts: 562
on: Jun 23, 2018
The rise of social media puts additional pressure on businesses to handle bad-news messages well.
 
  Indicate whether the statement is true or false.

Question 2

When crafting an apology, what corporate strategy should be employed?
 
  A) Announce the bad news only to those most affected by the news
  B) Develop a blanket statement that shows concern for everyone, not just those affected by the mistake
  C) Assign responsibility for the problem
  D) Explain the company's remedial measures to correct the problem
  E) Use a vague and indirect tone for the message


Heffejeff

  • Sr. Member
  • ****
  • Posts: 336
Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: True
Explanation: The rise of social media puts additional pressure on businesses to handle bad-news messages well.

Answer to Question 2

Answer: D
Explanation: D) When crafting a corporate apology strategy, experts suggest outlining the company's remedial measures as one of the steps needed to make the apology effective.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

More than 2,500 barbiturates have been synthesized. At the height of their popularity, about 50 were marketed for human use.

Did you know?

Illicit drug use costs the United States approximately $181 billion every year.

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Did you know?

Children with strabismus (crossed eyes) can be treated. They are not able to outgrow this condition on their own, but with help, it can be more easily corrected at a younger age. It is important for infants to have eye examinations as early as possible in their development and then another at age 2 years.

Did you know?

GI conditions that will keep you out of the U.S. armed services include ulcers, varices, fistulas, esophagitis, gastritis, congenital abnormalities, inflammatory bowel disease, enteritis, colitis, proctitis, duodenal diverticula, malabsorption syndromes, hepatitis, cirrhosis, cysts, abscesses, pancreatitis, polyps, certain hemorrhoids, splenomegaly, hernias, recent abdominal surgery, GI bypass or stomach stapling, and artificial GI openings.

stage I pressure ulcer stage I pressure ulcer
Broadening effleurage to lower leg. Place heels of the hands together over tibia (no pressure over ... Broadening effleurage to lower leg. Place heels of the hands together over tibia (no pressure over ...
Oil Pressure Testing Oil Pressure Testing
Topic Media Topic Media
The biological clock obviously constrains the social clock The biological clock obviously constrains the social clock
Physics - Density, Pressure, and Pascal's Principle Physics - Density, Pressure, and Pascal's Principle
Video: Osteoporosis

For a complete list of videos, visit our video library