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Author Question: What is the difference between using a direct or an indirect approach to bad news? A) The use of ... (Read 148 times)

SAVANNAHHOOPER23

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on: Jun 23, 2018
What is the difference between using a direct or an indirect approach to bad news?
 
  A) The use of a buffer statement
  B) The order of the bad news and explanations
  C) The level of detail
  D) The discussion of alternatives
  E) The close of the message

Question 2

In the context of the ACE process, the ________ questions help you develop what to say in a bad-news message whereas the ________ questions focus on how to say it.
 
  A) composing; analyzing
  B) analyzing; composing
  C) composing; evaluating
  D) evaluating; composing
  E) analyzing; evaluating


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ansleighelindsey

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Reply #1 on: Jun 23, 2018
Answer to Question 1

Answer: B
Explanation: B) The only difference between the two organizations is the relative order of the bad news and the explanation. Either organization may make use of a bufferan introductory sentence or paragraph that softens the bad news.

Answer to Question 2

Answer: B
Explanation: B) The analyzing questions help you develop what to say in a bad-news message; the composing questions focus on how to say it. After you have determined what you want to say in your message, asking yourself some of the composing questions will help you determine how best to actually say it.


SAVANNAHHOOPER23

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Reply 2 on: Jun 23, 2018
Gracias!

kishoreddi

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Reply 3 on: Yesterday
:D TYSM

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