Author Question: When possible, which method of delivering bad news is usually the best choice? A) Email B) ... (Read 78 times)

CBme · **on:** Jun 23, 2018

When possible, which method of delivering bad news is usually the best choice?

A) Email
B) Face-to-face
C) Text
D) Phone calls
E) Letters

Question 2

Which of the following is an advantage to using email to convey bad news?

A) Email allows the bad news to be referred instead of stated directly.
B) Email allows the sender to sugarcoat the message.
C) Email is more likely to be accurate and complete.
D) Email is more likely to be used confidentially.
E) Email is less likely to get a response than a face-to-face conversation.

zogaridan · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

Answer: B
Explanation: B) Communicators often wonder whether they should avoid email or text messages for delivering bad news and instead talk to their audience in person or on the telephone. Most experts agree that, when possible, a face-to-face conversation is usually the best choice, especially when the bad news is serious.

Answer to Question 2

Answer: C
Explanation: C) communicators are more likely to be accurate, complete, and honest in email because they do not worry about being confronted by an angry audience. ,